Privacy Policy

Upcoach Business Growth Programs Pty Ltd (ABN 87 089 331 822) (“Upcoach”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through upcoach.com.au and when you deal with us, how we use it, who we share it with, and how you can contact us about it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

• Strategy session questionnaire: your first name, email address, industry, state, website, a description of your business, your turnover range and the biggest challenge you are facing.
• Email sign-up: your email address.
• Website chat: your name, mobile number, email address and anything you write in your messages.
• Booking a call: the details you enter in our online booking calendar, such as your name, email address and preferred time.
• Business Health Check: if we invite you to complete one, your name, email address, phone number (optional), business details and your answers.
• Clients: the information we need to deliver our coaching and consulting services and to bill you.
• Website visits: technical information such as your browser type, the pages you visit, the site that referred you and your approximate location, worked out from your IP address. We use this to understand how our website is used and to protect our forms from spam.

2. How we use your information

• to respond to your enquiry and contact you about a strategy session
• to book and run sessions, and to provide our coaching and consulting services
• to send you emails you asked for and occasional updates about our programs (you can unsubscribe at any time)
• to send you text messages if you have agreed to receive them (see section 3)
• to understand how our website is used, improve it and measure our advertising
• to protect our website from spam and misuse, and to meet our legal obligations

We won’t use your information for any other purpose without your consent, unless the law allows it.

3. Text messages (SMS)

If you give us your mobile number and agree to receive text messages, for example through the chat on our website, we will use it to reply to your enquiry and to send you messages about your appointments and our services. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving messages, or HELP for help. Our Terms of Service include the full text message terms.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Who we share your information with

We do not sell, rent or trade your personal information. We share it only with service providers that help us run our business, and only as much as they need to do that work:

• our customer relationship management (CRM) system, where we keep track of enquiries and clients
• our website chat and messaging platform
• our website hosting and database providers
• our email delivery provider
• our online booking calendar
• Google, for website analytics and advertising measurement

We may also disclose personal information when the law requires it, or when it is needed to protect our rights or someone’s safety.

5. Information stored overseas

Some of these providers store or process information outside Australia, including in the United States and other countries where they or their data centres are located. We use reputable providers and take reasonable steps to make sure they protect your information.

6. Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics and Google Ads conversion tracking (through Google Tag Manager), to understand how visitors use the site and to measure our advertising. The website chat also uses cookies to keep your conversation going. You can block or delete cookies in your browser settings, but some parts of the site may not work properly without them. To learn how Google uses this information, see How Google uses information from sites that use its services.

7. How we protect and keep your information

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Access is limited to the people who need it to do their work. We keep personal information only for as long as we need it for the purposes in this policy or as the law requires, and then delete or de-identify it.

8. Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first by email at communications@upcoach.com.au or by phone on 1300 459 302, and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

11. Contact us